Reverse Health
Terms of Service, Alternative Dispute Resolution Policy and Class Action Waiver

Updated January 9, 2026

These Terms of Service, including Alternative Dispute Resolution Policy* and Class Action Waiver* ("Terms of Servicehttps://reverse.health/tour/nutrition-monthly-starthttps://reverse.health/tour/nutrition-monthly-start, reverse.health/tour/yoga-28-day-challenge, reverse.health/tour/somatic-yoga and /somatic-exercises, reverse.health/tour/walking-indoor, reverse.health/tour/nutrition-fasting, join.reverse.health, latam.reverse.health, br.reverse.health, uk.reverse.health, eu.reverse.health, au.reverse.health, ca.reverse.health, nz.reverse.health and sa.reverse.health) (collectively the “Site”) and Reverse Health Mobile Application (the "Application").
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*Class Action Waiver and Alternative Dispute Resolution Policy are not applicable where explicitly excluded herein or otherwise prohibited by law.
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The Site and the Application are owned and operated by Reverse Health, SIA, a Latvian Limited Liability Company with Legal Address of Marupes nov., Marupe, Maldugunu iela 4, Latvia, LV-2167 (“Reverse Health” or “Company”). The Site and the Application are collectively referred to as the “Platform” within the Terms of Service. The terms “you”, “user”, “consumer” or “resident” refer to you as a user of the Platform. The terms “we” or “us” refer collectively to the Company.

BY ACCESSING OR OTHERWISE USING THE PLATFORM, YOU ACKNOWLEDGE YOUR UNDERSTANDING OF AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE INCLUDING, WITHOUT LIMITATION, AS APPLICABLE HEREIN AND NOT PROHIBITED BY LAW, THE AGREEMENT TO BINDING ARBITRATION AND CLASS ACTION WAIVER SET FORTH HEREIN.  YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT (18 YEARS OF AGE OR OLDER) AND, IF ACCEPTING THESE TERMS OF SERVICE ON BEHALF OF A THIRD PARTY, YOU HAVE AUTHORITY TO BIND SAID THIRD PARTY. IF YOU ARE UNDER THE AGE OF 18 OR OTHERWISE NOT OF LEGAL AGE TO FORM A CONTRACT, OR IF YOU DO NOT AGREE TO ALL THE TERMS OF THIS AGREEMENT, YOU MUST NOT USE THIS PLATFORM OR PROVIDE ANY PERSONAL INFORMATION THROUGH IT.

THE SERVICES OFFERED THROUGH THIS PLATFORM ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. THEY ARE NOT INTENDED TO SUBSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. REVERSE HEALTH DOES NOT EMPLOY LICENSED HEALTHCARE PROVIDERS OR OFFER INDIVIDUALIZED CLINICAL OR THERAPEUTIC SERVICES. FOR ANY MEDICAL CONCERNS, USERS ARE ADVISED TO CONSULT A QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING A SIGNIFICANT DIETARY OR LIFESTYLE CHANGES.

Note for European Union (“EU”), European Economic Area (“EEA”) and United Kingdom (“UK”) consumers: Certain provisions, such as those relating to binding arbitration and class action waivers, may not apply to you under mandatory EU and UK consumer protection laws. Where discrepancies exist, your rights under EU or UK law take precedence. If you have any questions about your rights, please contact your local consumer protection authority .
SCOPE OF TERMS OF SERVICE

1. Unless we indicate otherwise, these Terms of Service apply to your use of all Platforms which are owned or operated by the Company and its affiliates, including, without limitation, this Platform and any other website or application that the Company may own or operate currently or in the future. For purposes of these Terms of Service, "affiliates" shall mean, without limitation, Reverse's Payment Processors, Reverse Group, Inc. WellPay, Inc., RevTechPay, LLC,or any entity or person, directly or indirectly, owning a controlling interest in, owned by, or under common ownership control with the Company.

2. SERVICES

Reverse Health provides users with access to a range of services through its Platform, designed to support general health awareness and lifestyle goals. These include, but are not limited to:

• Personalized health and nutrition information programs;
• Webinars led by specialists sharing information about healthy eating and general wellness;
• Community support through a members-only group;
• Customized meal plans tailored to user preferences;
• Accountability support tools to help users track their progress.
• Coaching services.

These services are intended solely for informational and educational purposes. They do not constitute medical advice, diagnosis, or treatment, and should not be relied upon as a substitute for professional healthcare services. Users are advised to consult a qualified healthcare provider for any medical concerns or before making significant changes to their diet or lifestyle.

1. ACCOUNTS

   a)
   To access certain features of the Platform, including the personalized health and nutrition information programs, you must first complete a quiz on our Platform, register, and create an account.
   b)
   To register for an account, you are required to provide a valid e-mail address.
   c)
   By creating an account, you agree that the personal information you provide is accurate, truthful and up to date. You further agree to promptly update your personal information if it changes.
   d)
   We reserve the right to suspend or terminate your account if we determine that you are using the Platform in violation of applicable laws or these Terms of Service.
   e)
   In the event of a dispute regarding account ownership, we reserve the right to determine ownership based on our reasonable judgment and any available evidence.

2. USERNAMES AND PASSWORDS

   a)
   Each person who uses the Platform must register for their own account.
   b)
   You are entirely responsible for safeguarding and maintaining the confidentiality of your username and password. You agree not to share your username or password with any person, and, if you are a legal entity who is not a natural person, to only share your username and password with a person who is authorized to use your account.
   c)
   You agree to notify us immediately if you suspect or become aware of any unauthorized use of your account or any unauthorized access to the password for any account.
   d)
   You further agree not to use the account or log in with the username and password of another user of the Platform if you are not authorized to use both; or such use would violate the Terms of Service.

3. NON-PERMITTED USAGE

   a)
   As a user of our Platform, you agree to use our Platform legally, not to use our Platform for illegal purposes, and not to:
   i.
   violate the rights of other users of our Platform;
   ii.
   violate the intellectual property rights of the Platform owners or any third party to the Platform;
   iii.
   hack into the account of another user of the Platform; or
   iv.
   act in any way that could be considered illegal or fraudulent.
   b)
   If we believe you are using our Platform illegally or in a manner that violates these Terms of Service, we reserve the right to limit, suspend or terminate your access to our Platform. We also reserve the right to take any legal steps necessary to prevent you from accessing our Platform.

4. PRICES AND OTHER FEES

   a)
   The use of certain services, such as access to the personalized weight loss coaching program, personalized meal plan, specialists sharing information about healthy eating, access to the Members’ Group (“Paid Services” or “Subscription Services”) are subject to payment(s) of corresponding fees (“Fees”), as determined by Reverse Health at its sole discretion.
   b)
   Reverse Health reserves the right to change its Fees at any time. Advance notice of any changes will be provided to customers, ensuring they remain informed about updates to pricing.
   c)
   Prices for Paid Services will be as quoted on our Platform at the time you submit your order.
   d)
   Prices posted on the Platform are only valid at the time of purchase and do not imply any promise or representation regarding future pricing.
   e)
   You are responsible for the payment of all applicable taxes relating to your use of Paid Services or any payments made by you. Note for EU/EEA/UK customers: Prices for Paid Services include all taxes relating to your use of Paid Services.
   f)
   If Reverse Health is required to collect or pay taxes on the Fees you owe, such taxes may be added to the payment amount and will appear on your invoice. We recommend that you verify the existence of any additional fees you may be charged by third parties in connection with the purchase of Paid Services (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). Reverse Health is not responsible for any such additional fees or costs.
   g)
   By registering or submitting payment information for Paid Services, you authorize Reverse Health (directly or through affiliates, subsidiaries or third-party providers) to request and collect payment, process Fees, or take other billing actions necessary to ensure payment. This includes inquiries to validate your designated payment account or financial information and updates to payment details from your credit card or banking provider, as necessary.

5. PURCHASES AND PAYMENTS

   a)
   You can pay your subscription Fees through PayPal, Credit Card (Mastercard, Amex, Visa, Discover) or any other payment method(s) designated by the Company. By using our services and making payments, you acknowledge and agree that payment processing may occur in the United States, the EU/EEA/UK or other countries, through third-party intermediary entities. All payments processed by our United States Payment Processor will appear as “Reverse Health” or “Reverse Group, Inc.” on statements from your financial institution. The specific location of payment processing may vary based on several factors including, but not limited to, the payment method used and the location of the payment processor. If you have any questions or concerns about our payment processing practices or the security of your information, please contact us as indicated in our Privacy Policy.
   b)
   By using the Platform or engaging in any transactions with Reverse Health SIA, you acknowledge and agree that your business relationship is exclusively with Reverse Health SIA. Any legal disputes, claims, or issues arising from our services or your subscription shall be solely between you and Reverse Health SIA. This includes disputes related to billing, payments, or any other aspect of our services. You further understand and agree that any payment processors utilized by Reverse Health SIA, including those for processing payments from United States customers (e.g., “Reverse Group, Inc.”), act solely as intermediaries for payment processing purposes. These entities are not involved in the provision of services and shall not be party to any disputes or legal matters arising from the services provided by Reverse Health SIA.
   c)
   We will not be liable for any direct or indirect losses arising from your use of third-party gateways for payment processing.
   d)
   If we suspect your payment violates applicable laws or these Terms of Service, we reserve the right to cancel or reverse your transaction.
   e)
   Before placing your order, please check all your information and purchase details. It is your responsibility to check all your information and purchase details before placing an order. You will have the opportunity to review and edit your information and purchase details at any time before you enter your credit card details and make the payment.
   f)
   After you place an order through our Platform, you will receive a confirmation e-mail, SMS or “Magic Link” allowing you access to the Program. This communication constitutes the Company’s acceptance of your order. Please check the confirmation e-mail and inform us if any of the information in the confirmation e-mail is incorrect.
   g)
   Upon our being notified of an error with respect to pricing, we will take appropriate steps to correct the error.
   h)
   We reserve the right to refuse any order placed through the Platform at our sole discretion. In the event an order is refused, any payments made will be refunded.

6. SUBSCRIPTIONS

   a)
   The Platform offers several subscription options with varying durations. All subscriptions will automatically renew at the end of the subscription period unless you cancel your subscription prior to the renewal date. Reverse Health complies with all applicable laws regarding automatic renewals. Where required by law, we will provide advance notice of automatic renewal for subscriptions exceeding one month.
   b)
   You may cancel your subscription at any time through the ‘Manage Subscription’ section on the Platform or, if purchased via an app store, by updating your subscription settings in the relevant app store. Alternatively, you may email us at help@reverse.health. Your cancellation will take effect at the end of the current subscription period, and you will retain access to the Platform until that time.

7. CANCELLATION AND REFUND POLICY

   a)
   Subscriptions involve the purchase of digital content customized to your preferences. Accessing or downloading digital content constitutes use, and such purchases are non-refundable unless otherwise stated in these Terms.
   b)
   Refunds will be provided only under the following circumstances:
   i.
   You did not receive access to your personalized weight loss coaching program (TOS 9(c)); or
   ii.
   You received a defective product (TOS 9(d)).
   c)
   If you did not receive access to your personalized weight loss coaching program within 14 days of your purchase:
   i.
   Check your email (including SPAM/Promotional folders) for your login details.
   ii.
   Email our customer support team at help@reverse.health raising your concern.
   iii.
   Our customer support team will do their best to help you but if you do not hear from us, or do not receive your login details, within 14 days after you send your notification email, you may cancel your subscription and request a full refund.
   d)
   If you received a defective product:
   i.
   Email our customer support team at help@reverse.health with a screenshot or screen recording of the faulty product.
   ii.
   If the Company is not able to resolve the product defect within 14 days, you may elect to cancel your subscription and request a refund.
   e)
   If your refund request is approved, you will receive a refund within 10 business days as of your refund request and you will lose access to Paid Services. The refund will be made by the same method you used for payment.
   f)
   An Important Note on Credit Card Disputes: If you dispute your purchase with your credit card provider, we will not be able to refund your payment until the dispute is fully processed by the provider. It can take months for a provider to resolve a dispute. Furthermore, we are unable to reverse charges in cases closed in the merchant's favor. We kindly request that you give us a chance to resolve any concerns directly with you before you initiate this long and difficult process.

8. 10. FAIR REFUND POLICY

   Unclear or unfair refund policies are frustrating. We appreciate the trust implicit in your decision to purchase our program. While we are confident that you will love our program and want to make it a part of your life, we also understand that there might be reasons that our program might not be a good fit for you due to personal, medical or other unforeseen circumstances. For EU/EEA/UK customers, your rights under Directive 2011/83/EU (as amended) and other consumer protection regulations remain fully respected. The following refund policy supplements your statutory rights and is designed to ensure fair treatment in unforeseen circumstances. It includes the right to withdraw from your contract within 14 days of purchase for most digital content, unless you have accessed or downloaded the content or services.Our “Fair Refund Policy” allows for a full or partial refund of initial or renewal Subscription Service payments under the following circumstances:(Important: This Refund Policy does not apply to any add-on services for personalized coaching. Because personalized coaching involves customized, one-on-one support tailored specifically to you, all such purchases are final and non-refundable and are governed by the separate terms applicable to coaching services.) a) You are unable to start, or continue with, the program due to dietary or other medical restrictions. If, following your Subscription Services purchase or renewal, your treating physician advises in writing that your participation in the program is medically contraindicated, you are hospitalized for a period of more than 10 days, confined to a long-term care facility for a period of more than 10 days, or pass away, you may be refunded all or a portion of your Subscription Services purchase or renewal price.For EU/EEA/UK customers, the submission of any medical information  will be handled in compliance with the General Data Protection Regulation (GDPR).b) If, despite your good-faith efforts to follow the program, you are not seeing desired results, we will refund your money pursuant to our 30-Day Money Back Guarantee. Our program is designed to help you meet your goals. However, we know how difficult it can be to find the time, energy, and motivation to make a change in your life. If your good faith efforts (defined below) to follow the program do not produce the desired results, your Subscription Services purchase will be refunded in full upon the following proof, terms and conditions:i. Good Faith Efforts to follow the program shall be defined as, for a period of 14 consecutive days at any time during the 30 days following your initial Subscription Services Purchase, a) preparing and consuming meals as provided for within your Meal Plan; b) maintaining daily food logs as provided for within your program; c) daily tracking of steps if provided for within your program; d) engaging in daily workouts if provided for within your program and e) engaging with our Exclusive Members Facebook Group.ii. Proof of Good Faith Efforts to follow the program shall be defined as a) a photo of at least 1 meal per day from your Meal Plan for 14 consecutive days (or at least 1 meal per day from your Personal Choice of Food in accordance with the program + screenshots of your food logs for the aforementioned number of days) AND b) screenshots of the tracker showing your daily steps for the 14 consecutive days (if applicable) AND c) screenshots of the tracker showing that you have done any workout from the app at least 14 days (if applicable) AND d) a screenshot of your engagement in our Exclusive Members Facebook Group.iii. If, within 35 days of your Subscription Services purchase, you advise that you are not seeing desired results from the program, and forward Proof of Good Faith Efforts as defined herein to help@reverse.health, your Subscription Services purchase will be refunded in full. iv. Please note that, only complete fulfillment of the above conditions entitles you to your full refund under the Fair Refund Policy. This Fair Refund Policy only applies to your subscription to the program and does not apply to other in-app purchases, including personalized coaching or supplements. If you do not meet the conditions, you may still cancel your subscription in accordance with our Cancellation and Refund Policy.v. For EU/EEA/UK customers, any health related information will be handled in compliance with the General Data Protection Regulation (GDPR). c) You have extenuating circumstances or other concerns. If you have extenuating circumstances or other concerns that don’t fit squarely within Paragraphs 9 and 10 (a-b) herein, we will work with you in good faith to come to a fair resolution. This may include, at our sole discretion, a full or partial refund. d) If your request for a full refund is approved, you will receive a refund within 10 business days of your refund request and you will lose access to Paid Services. If your request for a partial refund is approved, you will receive a refund within 10 business days of your refund request and your access to the Paid Services will continue for the remaining period(s) of your Subscription. The refund will be made by the same method you used for payment.e)An Important Note About Credit Card Disputes: If you dispute your purchase with your credit card provider, we will not be able to refund your payment until the dispute is fully processed by the provider. It can take months for the provider to resolve a dispute. Furthermore, we are unable to reverse charges in cases closed in the merchant's favor. We kindly request that you give us a chance to resolve any concerns directly with you before you initiate this long and difficult process.

9. REFUND PROCEDURES AND DOCUMENTATION

   a)
   All requests for refunds pursuant to Paragraphs 9 and 10 herein should be submitted to help@reverse.health for review.
   b)
   While we will make every effort to expeditiously review refund request(s), please allow up to three (3) business days for review of the request. 
   c)
   Approved refund requests will be confirmed by email to the email address of record on your account. 
   d)
   Subject to the policies and practices of your financial institution, refunds will be credited to the original form of payment used for purchase within ten (10) business days of our written approval of the refund.
   e)
   In the event that approved refunds are not credited by your financial institution within ten (10) business days of our written approval of the refund, please reach out to help@reverse.health for assistance.
   f)
   Please note that, if a credit card dispute or “chargeback” is instituted, the refund timeline outlined above will be extended by 60-90 days while your financial institution completes its investigation. During this investigation, we will be unable to approve or process your refund request. If your dispute is declined by your provider, we will be unable to consider or process your refund request.

10. DORMANT ACCOUNTS

    If your account remains inactive for a period of time that we determine, in our sole discretion, indicates dormancy, we may delete your account and all associated data.  
    Note for EU/EEA/UK customers: This action will be carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). You have the right to request deletion of your account or data at any time by contacting us at help@reverse.health.
    However, certain data may be retained to fulfill legal obligations, such as tax or accounting records, or to resolve disputes.

11. PROPRIETARY RESTRICTIONS AND INTELLECTUAL PROPERTY

    a)
    The Platform, including its general layout, look and feel, design, information, content, including, without limitation, personalized programs, all source codes, databases, functionality, software, audio, video, text, photographs, and graphics on the Platform (the “Content”) and the trademarks and logos contained therein and other materials available thereon, unless otherwise indicated, is exclusively owned by Reverse Health and protected by copyright, trademark, and other intellectual property laws.
    b)
    The Platform and its Content are provided "AS IS" for personal, non-commercial use only. Except as expressly permitted by law or these Terms of Service, no Content, trademarks, or logos may be copied, reproduced, aggregated, republished, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.
    c)
    Access to Paid Services is granted to authorized users only. Authorized users are provided with a limited, non-transferable, and non-exclusive license to access and use the Platform and its Content for personal, non-commercial purposes, subject to compliance with these Terms of Service.
    d)
    Users agree not to engage in any of the following prohibited activities related to the Platform or its Content:
    i.
    Reverse assembling, decompiling, reverse engineering, or attempting to derive the source code, underlying ideas, algorithms, structure or organization;
    ii.
    Removing, obscuring, or altering any copyright notice, trademark, identification, or proprietary rights notice;
    iii.
    Using unauthorized automation tools (e.g., bots), modifications, or software to alter the Platform’s functionality;
    iv.
    Gaining unauthorized access to or interfering with the Platform, its systems, or associated networks;
    v.
    Circumventing, removing, or deactivating technological measures or protections;
    vi.
    Using automated tools such as robots, spiders, or crawlers to extract or scrape data, or engaging in any similar manual process;
    vii.
    Introducing malicious code (e.g., viruses, worms, trojans) or technologically harmful materials into our systems;
    viii.
    Reproducing or using any part of the personalized programs, meal plans, or other Paid Services without our consent, except as expressly allowed for private use under applicable law;
    ix.
    Engaging in any activities that could damage, overburden, or impair the Platform or interfere with other users' enjoyment of the Platform;
    x.
    Using the Platform or its Content in any way not expressly permitted by these Terms of Service.
    e)
    Note for EU/EEA/UK customers: Nothing in these Terms restricts your rights under applicable copyright laws, including exceptions for private and non-commercial use as provided by EU Directive 2001/29/EC (as amended) or other relevant legislation.
    f)
    Users agree not to authorize or enable any third party to engage in any of the prohibited activities described above.

12. REVIEWS

    a)
    We reserve the right to remove reviews that meet the following criteria, based on reasonable and objective determination:
    i.
    Reviews that are illegal or fraudulent;
    ii.
    Reviews that are inappropriate, offensive, or incite violence or discrimination;
    iii.
    Reviews that constitute spam, nonsense, or deceptive content;
    iv.
    Reviews that infringe on our or a third party’s privacy, publicity rights, confidentiality, or intellectual property rights;
    v.
    Reviews that violate applicable local or international laws, regulations, or conventions; or
    vi.
    Reviews that violate these Terms of Service or other applicable policies.
    In cases where we remove a review, we will notify the user of the reason for the removal and provide an opportunity to appeal the decision.
    b)
    To the extent users provide any reviews, suggestions, comments, or other feedback relating to the services offered through the Platform (whether existing, suggested, or contemplated) that may be subject to any Intellectual Property rights (collectively, “Feedback”), users hereby assign to Reverse Health all rights, title, and interest in and to the Feedback. Reverse Health is free to use Feedback, including any ideas, know-how, concepts, techniques, and other intellectual property contained in the Feedback, without providing attribution or compensation to users or any third party, for any purpose whatsoever. Feedback shall be deemed Reverse Health’s Confidential Information. Users acknowledge that acceptance of their submission of Feedback does not waive any rights of Reverse Health to use similar or related ideas previously known to Reverse Health, developed by its employees, or obtained from sources other than users. By submitting Feedback, you grant Reverse Health a worldwide, non-exclusive, royalty-free license to use, reproduce, and modify the Feedback to:
    i.
    Further develop, customize, and improve Reverse Health’s services;
    ii.
    Provide ongoing assistance and technical support;
    iii.
    Contact you with notices, updates, or requests related to your Feedback;
    iv.
    Facilitate, sponsor, or monitor promotions;
    v.
    Create aggregated statistical data and insights for improving services;
    vi.
    Enhance Reverse Health’s data security and fraud prevention measures; and
    vii.
    Comply with applicable laws and regulations.
    c)
    Note for EU/EEA/UK customers: Feedback provided by users will not be publicly attributed to them unless explicit consent is given. Reverse Health will ensure that any use of Feedback complies with applicable privacy and data protection laws, including GDPR.
    d)
    You represent and warrant that your Feedback is accurate, complete, and does not infringe the rights of any third party. If it is found to be false, misleading, or unlawful, Reverse Health reserves the right to take appropriate action, including removal or reporting to relevant authorities.

13. DISPUTES AMONG USERS

    Users are encouraged to resolve conflicts directly with one another when such disputes arise from personal interactions independent of Reverse Health’s Platform or services.
    Reverse Health does not mediate disputes between users except where the conflict involves violations of our Terms of Service, applicable laws, or misuse of the Platform. In such cases, Reverse Health may, at its discretion, investigate and take appropriate actions, such as suspending accounts or providing relevant information to authorities, in accordance with applicable laws and policies.
    Reverse Health assumes no liability for damages or losses arising solely from disputes between users that do not involve our services or Platform. Users must try and settle conflicts amongst themselves. Reverse Health will not interfere with, and assumes no liability or responsibility for, conflicts or disputes between its users.

14. . DISCLAIMERS AND DISCLOSURES

    a) PLATFORM AVAILABILITY AND WARRANTIES - Your use of the Platform, its content and any services or items obtained through the Platform is at your own risk. The Platform, its content and any services or items obtained through the Platform are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. Neither the Company nor any person associated with the Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the Platform or its contents.

    b) GENERAL HEALTH AND SAFETY - The programs offered on this Platform (including without limitation Reverse Health's walking, yoga, somatic movement, Pilates, fasting, keto, and other diet and exercise programs, as well as coaching services) are intended solely for informational and educational purposes. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or another qualified healthcare provider before beginning any diet, exercise, or wellness program, especially if you are pregnant, nursing, have a known medical condition, take medication, or have a history of disordered eating or chronic illness. This includes participation in any of our intermittent fasting, ketogenic, or fitness-related programs.

    
    

    ‍Never disregard professional medical advice or delay seeking it because of something you have read or accessed on this Platform. If you believe you may be experiencing a medical emergency, contact your doctor, go to the nearest emergency department, or call emergency services in your country immediately.

    
    

    We do not provide medical advice, and we do not recommend or endorse any specific physicians, tests, products, procedures, opinions, or other information that may be mentioned in our programs or on the Platform. Any reliance you place on such information is strictly at your own risk.

    
    

    You are responsible for listening to your body and discontinuing any diet, exercise, or activity that causes you pain, discomfort, dizziness, or other adverse symptoms. Participation in any of our programs is voluntary and at your own risk. Reverse Health and its affiliates disclaim any liability for injuries or health conditions resulting from your participation.

    ‍

    c) LIMITATIONS OF INTERACTIVE FEATURES - This Platform includes interactive features that allow users to communicate with us and each other. You agree that, because of the limited nature of such communication, any guidance you may receive can be incomplete and may even be misleading. Therefore, any assistance you may receive using any our Platform’s interactive features does not constitute specific advice and should not be relied upon without further competent independent confirmation.

    ‍

    d) SAFE USE OF THE PLATFORM - You agree not to use the Platform in any manner that may distract you from driving, operating machinery, or performing any activity that requires your full attention. Use of the Platform while driving or engaging in potentially hazardous activities is strictly prohibited.

    
    

    You are solely responsible for complying with all applicable traffic and safety laws. Reverse Health disclaims any liability for accidents, injuries, or legal consequences resulting from improper or unsafe use of the Platform.

    ‍

    e) MEDICAL STUDIES, JOURNALS, AND SOURCES REFERENCED IN ADVERTISING - From time to time, our advertising, promotional materials, funnels, and platform content may reference studies or findings published by governmental agencies, medical journals, academic institutions, medical associations, or similar sources. These references are intended solely to provide context for the general health and wellness information presented through our programs and services.

    
    

    Our programs are grounded in generally accepted principles of nutrition, fitness, and behavioral science. However, the inclusion of external studies or citations in our materials does not imply endorsement of our Platform, programs, or services by the cited entity or author. Reverse Health, its affiliates, and related entities are not affiliated with, sponsored by, or endorsed by any government agency, medical organization, educational institution, or other entity whose work may be referenced or cited.

    
    

    The inclusion of medical or scientific references does not constitute medical advice, diagnosis, or treatment. Our Platform is not a substitute for medical care, and we encourage all users to consult with their licensed healthcare provider before beginning any health-related program.

    ‍

    f) FASTING PROGRAM NOTICE - Reverse Health offers programs that may include intermittent fasting guidance as part of a broader approach to wellness. While studies suggest intermittent fasting may support overall health and well-being, this program is not intended to diagnose, treat, cure, or prevent any disease.

    
    

    The fasting guidance we provide is general in nature and is not intended as medical advice. This program is not intended for individuals with a history of eating disorders, disordered eating behaviors, or medical conditions for which fasting may be unsafe or contraindicated. These conditions may include, but are not limited to, diabetes, low blood pressure, certain cardiovascular conditions, pregnancy, or breastfeeding.

    
    

    Users are strongly encouraged to consult with a qualified healthcare professional before beginning any fasting-related component of the program and should continue such consultations throughout their participation. Use of the fasting program without appropriate medical oversight may result in adverse health effects.

    g) COACHING SERVICES NOTICE - In addition to the general programs offered on this Platform, any coaching, advising, consulting, motivational guidance, accountability sessions, or wellness-support interactions provided through the Platform ("Coaching Services") are intended solely for general wellness and educational purposes. Coaching Services may include goal-setting support, habit guidance, and non-medical lifestyle recommendations.

    REGIONAL AVAILABILITY – The Company may offer Coaching Services only in certain geographic regions or jurisdictions, or may make such services available to only a subset of users within a region, depending on personnel availability, operational considerations, and program demand. The Company may begin by offering Coaching Services in a limited region or to a limited percentage of users and may expand, modify, or discontinue availability at any time at its sole discretion. Access to Coaching Services is not guaranteed for all users.

    Coaching Services are not medical care, mental health care, therapy, nutrition therapy, or any other form of professional or licensed healthcare service. Coaches are not acting as physicians, dietitians, psychologists, psychotherapists, licensed nutrition professionals, or other regulated healthcare providers, and they are not permitted to diagnose, treat, or manage any medical or psychological condition.

    Any advice, suggestions, or guidance provided by Coaches is based on general wellness principles and must not be interpreted as individualized medical advice. You are solely responsible for determining whether any guidance is appropriate for your personal circumstances. You agree that you will consult a qualified healthcare professional before following or acting on any coaching recommendations, especially if you have an existing or suspected medical condition, take medications, or have a history of disordered eating, chronic illness, or injury.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES DISCLAIM ALL LIABILITY ARISING FROM OR RELATING TO THE COACHING SERVICES, INCLUDING BUT NOT LIMITED TO ANY INJURY, LOSS, OR DAMAGE RESULTING FROM YOUR RELIANCE ON ANY GUIDANCE, RECOMMENDATION, OR INFORMATION PROVIDED BY COACHES. YOUR PARTICIPATION IN COACHING SERVICES IS STRICTLY VOLUNTARY AND AT YOUR OWN RISK, AND THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR EFFECTIVENESS OF ANY HEALTH, FITNESS, OR NUTRITION-RELATED INFORMATION PROVIDED.

    To maintain consistency in branding and presentation, the Company may use a standardized Coach profile that includes a fictional or AI-generated name and image. These are used solely for illustrative and representational purposes and do not depict any real, individual Coach. This approach ensures uniformity of the user experience and avoids the need to display personal images or identities of actual staff members.

    COACHING COMMUNICATION CHANNELS - Coaching Services are delivered exclusively through in-app chat within the Platform. Coaches do not provide phone calls, video calls, live messaging, or real-time communication outside of the chat feature.

    RESPONSE TIME DISCLAIMER - Coaching Services are not provided on an immediate or real-time basis. While Coaches may reply to you through the in-app chat, the Company does not guarantee instant responses, continuous availability, or any specific response time. Coach responses will be provided as their availability reasonably permits.

    ‍

    h) EXCEPTIONS TO WARRANTY DISCLAIMERS - Nothing in this Agreement shall be construed to exclude or limit any warranty, condition, or guarantee that may not be lawfully excluded or limited under applicable law. To the extent such laws apply to you, the disclaimers and limitations of liability set forth in this Agreement shall be interpreted and enforced in accordance with those legal requirements.

    LIMITATION OF LIABILITY

15. NO OTHER ENTITY OTHER THAN REVERSE HEALTH SIA SHALL IN ANY CASE BEAR ANY RESPONSIBILITY WITH RESPECT TO THE PLATFORM AND/OR SERVICES PROVIDED. ALL CLAIMS, REQUESTS AND OTHER COMMUNICATION RELATED TO THE PLATFORM MUST BE SUBMITTED DIRECTLY TO REVERSE HEALTH SIA. THE FOREGOING LIMITATION OF LIABILITY DOES NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO APPLICABLE LAWS FOR ANY PROHIBITIONS.
    
    YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, OR RESULTING FROM:
     
    (A) THE USE OR THE INABILITY TO USE THE PLATFORM; 
    (B) THE USE OF ANY CONTENT OR OTHER MATERIAL ON THE PLATFORM OR ANY WEBSITES OR OTHER RESOURCES LINKED TO THE PLATFORM; 
    (C) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE PLATFORM; 
    (D) UNAUTHORIZED ACCESS TO, OR ALTERATION OF, YOUR TRANSMISSIONS OR DATA; 
    (E) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR PLATFORM OR 
    (F) ANY OTHER MATTER RELATING TO OUR PLATFORM. 
    IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OUR PLATFORM. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR PLATFORM, OR WITH ANY OF THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS THE DISCONTINUATION OF YOUR USE OF THIS PLATFORM. IF ANY PORTION OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
    
    NOTHING IN THESE TERMS OF SERVICE SHALL BE DEEMED TO LIMIT OR EXCLUDE ANY LIABILITY WHICH CANNOT BE SO EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. INDEMNITY

    You agree to indemnify and hold harmless Reverse Health, including its directors, officers, employees, representatives, and agents, from any claims, actions, damages, liabilities, costs, losses, and expenses (including reasonable attorneys' fees) arising from:
    a)
    Any user content you post or submit that infringes upon the intellectual property or privacy rights of third parties or violates applicable laws;
    b)
    Any violation of applicable laws, including but not limited to data protection laws, consumer rights, or intellectual property rights, resulting from your actions on the Platform.
    Note for EU/EEA/UK customers: This indemnity clause does not apply in cases where Reverse Health is at fault, where you act within your legal rights, or where such indemnity would be inconsistent with mandatory consumer protection laws. You are not required to indemnify us for any actions that are a result of our negligence, misconduct, or failure to meet our legal obligations under applicable law, including but not limited to EU regulations.

17. CONSUMER PROTECTION LAWS

    Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms of Service will not limit your legal rights and remedies under that legislation. These Terms of Service will be read subject to the mandatory provisions of the legislation that will apply.

18. LINKS TO OTHER WEBSITES

    Our Platform may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party websites or services linked to on our Platform. By using such third-party websites, you acknowledge and agree that it is your responsibility to review and comply with the terms of service and privacy policies of those websites. Please be aware that third-party sites may have their own data collection and privacy practices, and we are not responsible for their handling of personal data. We encourage you to review any third-party site’s privacy policy before providing any personal information.

19. APPLE APP STORE

    a)
    By downloading the Application from a device made by Apple, Inc. (“Apple”) or from Apple’s App Store, you specifically acknowledge and agree that:
    i.
    Apple is not a party to these Terms of Service. Apple is not responsible for the Application or the content thereof and has no obligation whatsoever to furnish any maintenance or support services with respect to the Application.
    ii.
    The license granted to you hereunder is limited to a personal, limited, non-exclusive, non-transferable right to install the Platform on the Apple device(s) authorized by Apple that you own or control for personal, non-commercial use, subject to the Usage Rules set forth in Apple’s App Store Terms of Services.
    iii.
    In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Application, if any, to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application.
    iv.
    Apple is not responsible for addressing any claims by you or a third party relating to the Application or your possession or use of the Application, including without limitation (a) product liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
    v.
    In the event of any third-party claim that the Application or your possession and use of the Application infringes such third party’s intellectual property rights, Apple is not responsible for the investigation, defense, settlement or discharge of such intellectual property infringement claim.
    vi.
    You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
    vii.
    Apple and its subsidiaries are third party beneficiaries of these Terms of Service and upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you as a third-party beneficiary hereof.
    b)
    Note for EU/EEA Customers: EU/EEA customers retain the right to remedies for digital content and digital services that do not conform to the contract under Directive 2019/770/EU on the supply of digital content and digital services. Claims for non-conformity may be addressed to Reverse Health SIA directly, as the provider of the Platform, rather than Apple. Apple’s obligations as described in this section shall not exclude or limit your statutory rights under EU law, including those related to the conformity of digital content and digital services.

20. GOOGLE PLAY

    By downloading the Platform from Google Play (or its successors) operated by Google, Inc. or one of its affiliates (“Google”), you specifically acknowledge and agree that to the extent of any conflict between (a) the Google Play Terms of Services and the Google Play Business and Program Policies or such other terms which Google designates as default end user license terms for Google Play (all of which together are referred to as the “Google Play Terms”), and (b) these Terms of Service, the Google Play Terms shall apply with respect to your use of the Application that you download from Google Play, and you hereby acknowledge that Google does not have any responsibility or liability related to compliance or non-compliance by us or you (or any other user) under these Terms of Service or the Google Play Terms.

21. INTERPRETATION

    ‍Headings are inserted for the convenience of the parties only and are not to be considered when interpreting the Terms of Service. Words imparting the singular number shall include the plural and vice versa.

22. FORCE MAJEURE

    Neither Reverse Health nor the users are liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party; unless, the parties are aware of the existence of such a cause or it is reasonably foreseeable that such a cause might occur in the future in such an extent that it might affect the performance the parties’ obligations. Such causes include, but are not limited to, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, pandemics, or governmental action. In the event of force majeure, the affected party will notify the other party as soon as possible. If the delay continues for more than 90 days, either party may terminate the services without liability. This does not affect any rights the consumer may have under applicable consumer protection laws.

23. WAIVER

    Our failure to exercise or enforce any of our rights under these Terms of Service shall not be deemed a waiver of such rights or affect our ability to exercise them in the future. No waiver of any provision of these Terms shall be effective unless it is in writing and signed by us. Note for EU/EEA/UK customers: This waiver clause does not affect any statutory rights that consumers may have under applicable EU/EEA/UK consumer protection laws.

24. SEVERABILITY

    If any provision of these Terms of Service is found to be inconsistent with or invalid under applicable law, such provision shall be deemed void, and the remaining provisions shall remain in full force and effect. Invalidity of any provision shall not affect the enforceability of the remaining provisions, except where such invalidity affects the essential balance of the contract in a way that is detrimental to the consumer's rights under applicable EU law.

25. CHANGES

    We reserve the right to change, modify, add, or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using the Platform after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should discontinue use of the Platform.

26. COMMUNICATIONS

    You agree that we can communicate with you electronically, via SMS, push notifications, email or phone calls. All electronic communications shall have the same legal force as if they were in paper form. By using the Platform or providing your email address, you expressly consent to receive electronic communications, including, without limitation, communications sent via automatic dialing, email or texting services, from the Company, its affiliates and partner companies. This may include, but is not limited to, communications regarding your proposed program, as well as information about additional programs or offerings from affiliated or partner companies.  For those who have provided their email without purchasing subscription services, the consent will remain effective for five years. For subscribers who cancel their subscription, the consent will continue for five years from the date of cancellation. For active subscribers, the consent shall remain in full force and effect indefinitely unless revoked in writing by sending a request to help@reverse.health.
    Note for EU/EEA/UK Customers: In addition to the above, EU/EEA/UK consumers have specific rights regarding communications and data privacy under the General Data Protection Regulation (GDPR) and other EU or UK consumer protection laws:
    a)
    As an EU/EEA/UK customer, you have the right to withdraw your consent to receive electronic communications at any time, even during your subscription term. Your consent is valid until it is withdrawn. Such withdrawal does not affect the lawfulness of communications sent prior to the withdrawal. To withdraw consent, contact us at help@reverse.health, and your request will be processed promptly.
    b)
    While the Company may retain communication records and data for business purposes, EU/EEA/UK customers have the right to request deletion of their personal data after the subscription term, as per Article 17 of GDPR ("Right to Erasure").
    b)
    Communications sent by the Company will comply with GDPR and the privacy Directive (Directive 2002/58/EC), ensuring that all marketing communications include a clear and simple option to unsubscribe. Automated communications (e.g., SMS or push notifications) will only be sent where explicit consent has been provided, and the scope of such communications will be limited to the purposes agreed upon.
    b)
    Consent will be handled in accordance with the GDPR and applicable local laws. Consent will be reviewed periodically to ensure it aligns with GDPR principles. EU/EEA/UK customers have rights under EU law to revoke consent at any time or to object to direct marketing communications under Article 7(3) of GDPR.

27. ASSIGNMENT

    We reserve the right to assign or subcontract our rights or obligations under these Terms of Service, provided that such an assignment does not affect your statutory rights. You will be notified of any such assignment if required by law. Note to EU/EEA customers: You have the right to object to the assignment if it materially affects your access to services or your consumer rights under applicable EU law.

28. APPLICABLE LAW 

    a)
    Users residing within the United States and its Territories: This Agreement shall be governed by and interpreted in accordance with the laws of the State of Delaware. Notwithstanding the foregoing, the parties hereby expressly agree that, to the fullest extent permitted by applicable law, any claim(s) between the parties, or any principal, executive, affiliate or agent of the parties, whether based in contract, tort, statute, or any other basis for legal liability, shall be deemed time-barred if not brought within one (1) year of the accrual of the applicable cause of action.
    b)
    Users residing outside of the United States and its Territories: This Agreement shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of the Republic of Latvia. The parties hereby consent to the jurisdiction of such courts and waive any objection to the laying of venue in any such court. For non-EU/EEA consumers, to the extent permitted by local laws, you agree to resolve disputes with us individually and waive participation in any class, collective, or representative action.
    Note to EU/EEA/UK consumers: EU/EEA/UK consumers also have the right to bring claims in their country of residence under applicable EU jurisdiction rules.

29. RESIDENTS OF BRAZIL – ACKNOWLEDGMENT OF CUSTOMIZED GOODS AND SERVICES

    Residents of Brazil hereby acknowledge and agree that the products and services provided by Reverse Health are personalized and customized to meet individual needs. As a result, the client explicitly recognizes that the Right of Regret legislation, as stipulated in Article 49 of the Brazilian Consumer Protection Code, will not be applicable to their subscription or other customized purchases.

30. 32. RESIDENTS OF THE EU, EEA AND UK

    For subscriptions purchased on the Platform, you have the right to withdraw from the contract within 14 days of purchase without providing any reason, in accordance with Directive 2011/83/EU (as amended) on consumer rights. However, this right to withdrawal does not apply once you have accessed or downloaded the digital content provided through the subscription. By accessing or downloading the content, you expressly acknowledge and agree that you lose your right of withdrawal as permitted under Article 16(m) of Directive 2011/83/EU (as amended).
    Residents of the EU and EEA hereby acknowledge and agree that the web applications and services provided by Reverse Health constitute digital content under EU consumer-protection rules.
    To exercise your rights of withdrawal, you need to inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not mandatory.  

    Model Withdrawal Form

    To: Reverse Health, SIA, a Latvian Limited Liability Company with Legal Address of Marupes nov., Marupe, Maldugunu iela 4, Latvia, LV-2167; email: help@reverse.health

    I hereby inform that I withdraw from my contract for the following subscription services:
    Email Used to Subscribe to the Services:
    Date of Purchase:
    Full Name:
    Payment Method Used:
    Date of Request:
    Signature: (required only if sent by post mail)

    
    

    If you have questions about your rights or the withdrawal process, please contact us at help@reverse.health. If you have any questions about your rights, please contact your local consumer protection authority.

    
    

31. CLASS ACTION WAIVER

    USER, COMPANY AND AFFILIATES HEREBY WAIVE, WITH RESPECT TO ANY DISPUTE: (I) THE RIGHT TO PARTICIPATE IN A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE ACTION IN COURT OR IN ARBITRATION, EITHER AS A CLASS REPRESENTATIVE OR CLASS MEMBER; AND (II) THE RIGHT TO JOIN OR CONSOLIDATE CLAIMS WITH CLAIMS OF ANY OTHER PERSON.
    The foregoing waiver is referred to herein as the “class action waiver”. The Company, its affiliates and User further agree that no arbitrator shall have authority to conduct any arbitration in violation of the class action waiver or to issue any relief that applies to any person or entity other than the User and/or the Company and its Affiliates. The parties acknowledge that this class action waiver is material and essential to the arbitration of any claims and is non-severable from the Dispute Resolution section below. If the class action waiver is voided, found unenforceable, or limited with respect to any claim for which the User seeks class-wide relief, then the below Dispute Resolution section shall be null and void with respect to such claim, subject to the right to appeal the limitation or invalidation of the class action waiver. However, the Dispute Resolution section shall remain valid with respect to all other claims and Disputes. The parties acknowledge and agree that under no circumstances will a class action be arbitrated.
    Note for EU/EEA/UK Customers: This Class Action Waiver does not apply to consumers residing in the EU or EEA. EU/EEA customers retain their rights under applicable EU laws, including the ability to bring collective claims that were permitted under local or EU law. Any provision in this section that conflicts with mandatory EU/EEA consumer protection laws will not apply to EU/EEA consumers.
    For further assistance or clarification, EU/EEA customers visit the ODR platform at https://ec.europa.eu/consumers/odr, contact us at help@reverse.health or refer to their local consumer protection authorities.
    For the consumers residing in the UK, the Class Action Waiver applies to the fullest extent permitted by applicable law.

32. DISPUTE RESOLUTION – USERS RESIDING WITHIN THE UNITED STATES AND ITS TERRITORIES:

    The parties shall exercise their best efforts to resolve by negotiation all disputes, controversies, or differences between them. In the absence of an explicit written agreement to the contrary, all disputes between the parties, or any principal, executive, affiliate or agent of the parties, whether based in contract, tort, statute, or any other basis for legal liability, shall be governed by the laws of the State of Delaware and resolved as follows:
    a)
    In the event that the parties are not able to resolve by negotiation their disputes, controversies or differences, the aggrieved party shall provide written notice to the other party (“Receiving party”) of its intent to initiate arbitration as provided for herein. Said notice, hereinafter referred to as a “Notice of Intent to Commence Arbitration” shall include a) a brief description of the aggrieved party’s claim or dispute and, if applicable b) a specified claim for monetary damages.
    b)
    help@reverse.healthhelp@reverse.health and said notice(s) to the User shall be forwarded to the email address provided by the User to the Company.
    c)
    The Receiving Party shall, within fifteen (15) days of their receipt of a Notice of Intent to Commence Arbitration, respond to the aggrieved party. Said response shall include either a) an acceptance of the aggrieved party’s demand OR a counterproposal for resolution of the dispute.
    d)
    In the event that the Receiving Party does not agree to the Aggrieved Party’s demand, or fails to respond to the Aggrieved Party’s Notice of Intent to Commence Arbitration within fifteen (15) days of their receipt of same, the aggrieved party may submit their claim for adjudication by the American Arbitration Association (“AAA”) as follows:
    i.
    If and to the extent applicable, the claim shall be subject to the Consumer Rules and Procedures of the AAA (adr.org/consumer).
    ii.
    Pursuant to the AAA Consumer Rules (R-9), if a party’s claim is within the jurisdiction of a small claims court, either party may choose to take the claim to that court instead of arbitration.
    iii.
    Absent a finding of potential prejudice by the arbitral tribunal, the matter shall be adjudicated by way of a desk decision and/or remote appearances. If in-person hearings are required, the local determination will be made after considering the positions of the parties, the circumstances of the parties and the dispute, and the Consumer Due Process Protocol.
    iv.
    The arbitral award shall be final and binding upon both parties.
    v.
    All aspects of the arbitration shall be confidential, and the parties and the arbitrator shall not disclose to others, or permit disclosure of, any information related to the proceedings, including but not limited to discovery, testimony and other evidence, briefs and the award.
    vi.
    Absent a finding that a party's breach of this Agreement was willful or a result of gross negligence, the arbitrator shall not award attorney’s fees, indirect, special, consequential, incidental or exemplary damages.
    vii.
    Notwithstanding the foregoing, the Arbitrator shall award attorney’s fees and costs against a party found to have brought any claim (or counterclaim) that is found to be frivolous or wholly without merit.
    viii.
    Also notwithstanding the forgoing, the arbitrator shall award attorney’s fees, filing fees, costs and actual damages a) incurred by a party required to answer or litigate a claim within an alternate court or tribunal where it is ultimately determined that such claim(s) come within this scope of this arbitration provision OR b) where the filing party failed to comply with their obligation to provide a timely Notice of Intent to Commence Arbitration as outlined herein.

33. DISPUTE RESOLUTION – USERS RESIDING OUTSIDE THE UNITED STATES AND ITS TERRITORIES:

    The parties shall exercise their best efforts to resolve by negotiation all disputes, controversies, or differences between them. In the absence of an explicit written agreement to the contrary, all disputes between the parties, or any principal, executive, affiliate or agent of the parties, whether based in contract, tort, statute, or any other basis for legal liability, shall be resolved as follows:
    a)
    In the event that the parties are not able to resolve by negotiation their disputes, controversies or differences, the aggrieved party shall provide written notice to the other party (“Receiving party”) of its intent to initiate litigation as provided for herein. Said notice, hereinafter referred to as a “Notice of Intent to Commence Litigation” shall include a) a brief description of the aggrieved party’s claim or dispute and, if applicable b) a specified claim for monetary damages.
    b)
    Absent an express, written direction to the contrary by the receiving party, said notice(s) to the Company shall be forwarded to help@reverse.health and said notice(s) to the User shall be forwarded to the email address provided by the User to the Company.
    c)
    The Receiving Party shall, within fifteen (15) days of their receipt of a Notice of Intent to Commence Arbitration, respond to the aggrieved party. Said response shall include either a) an acceptance of the aggrieved party’s demand OR a counterproposal for resolution of the dispute.
    d)
    In the event that the Receiving Party does not agree to the Aggrieved Party’s demand or fails to respond to the Aggrieved Party’s Notice of Intent to Commence Litigation within fifteen (15) days of their receipt of same, the aggrieved party may submit their claim for adjudication by the courts of the Republic of Latvia.
    e)
    Absent a finding of potential prejudice by the tribunal, and to the extent allowed under Latvian Law the matter shall be adjudicated by way of a desk decision and/or remote appearances.
    f)
    Absent a finding that a party's breach of this Agreement was willful or a result of gross negligence, the tribunal shall not award attorney’s fees, indirect, special, consequential, incidental or exemplary damages. Notwithstanding the foregoing, the tribunal shall award attorney’s fees and costs against a party found to have brought any claim (or counterclaim) that is found to be frivolous or wholly without merit. Also notwithstanding the forgoing, the tribunal shall award attorney’s fees, filing fees, costs and actual damages a) incurred by a party required to answer or litigate a claim within an alternate court or tribunal where it is ultimately determined that such claim(s) come within this scope of this provision OR b) where the filing party failed to comply with their obligation to provide a timely Notice of Intent to Commence Litigation as outlined herein.
    Note for EU/EEA/UK Customers: In addition to the provisions above, EU/EEA/UK consumers retain specific rights under applicable EU laws regarding dispute resolution:
    a)
    EU/EEA customers may bring disputes before the courts of their country of residence, as provided by EU Regulation 1215/2012 (Brussels I Regulation) on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters;
    b)
    EU/EEA customers may resolve disputes using the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. This platform facilitates cross-border and domestic consumer-business dispute resolution;
    c)
    The dispute resolution procedures outlined in this section shall not affect the mandatory statutory rights of EU/EEA/UK consumers under applicable laws, including their right to fair treatment and access to effective dispute resolution mechanisms;
    d)
    While disputes are adjudicated under Latvian law, EU/EEA/UK customers retain protections under the mandatory provisions of the consumer protection laws in their country of residence, which take precedence in case of any conflict.

34. CONTACT US

    Please address your questions and feedback to: help@reverse.health.